Contact the White Whale Service Centre in Egypt — Hotline 19580
Three phone lines and two WhatsApp numbers, all reaching the same team of engineers.
Which number to use
The three lines exist to get you to the right person quickly. Call 19580, the unified hotline, for anything urgent or if you are not sure where to start. Call 17718 when you already know what you need and simply want a visit scheduled. Call 15607 for customer service matters: warranty questions, following up an existing job, invoices, or a complaint. All three reach the same service centre, so you will never be told you called the wrong number.
WhatsApp is often faster
For a fault that is easier to show than to describe — a noise, an error code, water in the wrong place — send a short video or a photo to 01289966660 or 01285777718. Include the appliance model from the rating plate, your area, and a convenient time window. In many cases this lets the engineer bring the likely part on the first visit, which turns a two-visit job into one.
Related pages: Service areasPrices & partsCairoWashing machines. Our full price and spare parts guide explains how quotations are built, and the contact page lists every line and WhatsApp number.
What to have ready when you call
Have the appliance type and model number, the exact symptom, any error code shown on the display, how long the fault has been happening, and your district. Ninety seconds of preparation frequently saves a whole return visit.
Working hours and coverage
The lines are staffed every day, and engineers cover all twenty-seven governorates of Egypt. Same-day visits are usual in Greater Cairo, Alexandria, Tanta and the Delta when you book early in the day; elsewhere we normally attend within twenty-four to forty-eight hours.
Please call 19580 for immediate service, or 17718 to book a service visit. For warranty questions and follow-up, contact White Whale customer service on 15607. You can also browse our coverage across Egypt or return to the. والشرح الكامل موجود في English home page. ولأي استفسار عن الضمان، خدمة العملاء على 15607.
Complaints and follow-up
If something is not right, call 15607 with your invoice number. Every job carries a documented warranty, and a repeat visit inside that period carries no call-out charge. We would much rather fix a problem than lose a customer over it.
Why choose the White Whale service centre
Written warranty on every visit
Each part and each hour of labour is recorded on a dated invoice with a warranty period, never agreed verbally.
Same-day service in most areas
Book before the early afternoon in Greater Cairo, Alexandria, Tanta or the Delta and an engineer usually attends the same day.
Genuine parts only
Original White Whale components with the part number printed on your invoice — no unbranded copies of unknown origin.
A clear price before work starts
The inspection fee is stated at booking and the final figure is confirmed after diagnosis, before anything is dismantled.
Engineers trained per appliance
Washing machines, refrigeration, microwaves and screens are handled by specialists rather than by generalists.
Three lines, one team
19580 for urgent service, 17718 to book, 15607 for warranty and follow-up — all reaching the same service centre.
From your first call to the written warranty
Five clear stages, with the cost agreed before any work begins.
- 1
Call or send WhatsApp
Dial 19580 or 17718, or send a photo or short video of the fault to 01289966660. We record the appliance, model and address in under two minutes.
- 2
Home visit and diagnosis
The engineer arrives in the agreed window with proper test instruments and diagnoses the appliance in front of you, without removing it from your home.
- 3
A clear price
You are given the cause and the final cost in detail, and you decide whether to proceed. Nothing is dismantled without your approval.
- 4
Repair with genuine parts
Original White Whale components are fitted, and the appliance is run through a full cycle and tested in front of you before the engineer leaves.
- 5
Written warranty and follow-up
You receive a dated invoice with the part number and warranty period. If the symptom returns inside that window, the return visit carries no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit at a time that suits you.
We cover all areas across Egypt
Our engineers work across all twenty-seven Egyptian governorates. Coverage is densest in Cairo, Giza and Qalyubia, followed by Alexandria and the Delta governorates of Gharbia, Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta, where same-day visits are routine. Port Said, Ismailia and Suez are covered daily, while North and South Sinai, the Red Sea governorate, Matrouh and the New Valley are served on a scheduled basis with the visit window confirmed at the time of booking.
Upper Egypt — Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan — is covered by regional engineers with a typical response of twenty-four to forty-eight hours. Whichever governorate you are in, you dial the same number and the service centre allocates the nearest available engineer for your appliance type. The full list is on our service areas page. Please call 19580 for immediate service.
Book a White Whale engineer in three steps
Pick your appliance and governorate and send it to us on WhatsApp in seconds — no registration, no waiting. Or call 19580 straight away.
We reply within minutes during working hours. The inspection fee is stated before the visit, and the final repair price is confirmed after diagnosis and before any work begins.
Frequently asked questions about contact
What is the White Whale hotline number?
The unified hotline is 19580. You can also call 17718 to book a service visit or 15607 for customer service.
Can I book by WhatsApp?
Yes — message 01289966660 or 01285777718 with a photo or short video of the fault and your area.
Do you work at weekends?
The lines are answered every day and engineers work throughout the week.
How soon will an engineer arrive?
Same day in most urban governorates when booked early, otherwise within twenty-four to forty-eight hours.
How do I follow up an existing repair?
Please contact White Whale customer service on 15607 with your invoice number.
Which areas do you cover?
All twenty-seven governorates of Egypt. See our service areas page for the full list.
Common searches
Prefer Arabic? Visit the Arabic version of this page. Please call 19580 for immediate service.