White Whale Repair Prices and Genuine Spare Parts — Hotline 19580
No price list can be honest without an inspection. What we can promise is that you will know the final figure before any work begins.
Why we do not publish a fixed price list
Two washing machines with the same symptom can need two very different repairs, one costing a fraction of the other. A published list would either be so wide as to be useless or so specific as to be misleading. Instead we work the way a fair workshop should: a stated inspection fee at the time of booking, a diagnosis carried out in front of you, and a single final figure covering parts and labour that you approve before anything is dismantled.
What the price is made of
Every quotation has three components. The inspection fee covers the engineer's travel and diagnostic time and is told to you at booking. The parts cost is the price of the genuine White Whale component, with its part number recorded on the invoice. The labour charge reflects the actual work involved. When the repair proceeds, the inspection fee is normally absorbed into the total rather than charged twice.
Related pages: Washing machinesRefrigeratorsContactService areas. Our full price and spare parts guide explains how quotations are built, and the contact page lists every line and WhatsApp number.
Genuine parts and why they cost what they cost
Original components are more expensive than the copies sold in the informal market, and they last very much longer. A copied control board or pump often fails within months and takes the labour cost with it a second time. Every part we fit carries a part number on your invoice, which is what makes the warranty enforceable.
What you should expect from any service centre
A written invoice, a stated warranty period, part numbers, and a technician willing to show you the fault before quoting. If any of those four is missing, you have no protection at all. Ask for them regardless of who you call.
Please call 19580 for immediate service, or 17718 to book a service visit. For warranty questions and follow-up, contact White Whale customer service on 15607. You can also browse our coverage across Egypt or return to the. وللي بيدوّر على تفاصيل أدق، English home page هي الصفحة الصح.
Getting an estimate before booking
If you can tell us the appliance, the model and the exact symptom — including any error code — we can usually give you a realistic range on the phone. Please call 19580 for immediate service, or 15607 if you would rather discuss cost first.
Why choose the White Whale service centre
Written warranty on every visit
Each part and each hour of labour is recorded on a dated invoice with a warranty period, never agreed verbally.
Same-day service in most areas
Book before the early afternoon in Greater Cairo, Alexandria, Tanta or the Delta and an engineer usually attends the same day.
Genuine parts only
Original White Whale components with the part number printed on your invoice — no unbranded copies of unknown origin.
A clear price before work starts
The inspection fee is stated at booking and the final figure is confirmed after diagnosis, before anything is dismantled.
Engineers trained per appliance
Washing machines, refrigeration, microwaves and screens are handled by specialists rather than by generalists.
Three lines, one team
19580 for urgent service, 17718 to book, 15607 for warranty and follow-up — all reaching the same service centre.
From your first call to the written warranty
Five clear stages, with the cost agreed before any work begins.
- 1
Call or send WhatsApp
Dial 19580 or 17718, or send a photo or short video of the fault to 01289966660. We record the appliance, model and address in under two minutes.
- 2
Home visit and diagnosis
The engineer arrives in the agreed window with proper test instruments and diagnoses the appliance in front of you, without removing it from your home.
- 3
A clear price
You are given the cause and the final cost in detail, and you decide whether to proceed. Nothing is dismantled without your approval.
- 4
Repair with genuine parts
Original White Whale components are fitted, and the appliance is run through a full cycle and tested in front of you before the engineer leaves.
- 5
Written warranty and follow-up
You receive a dated invoice with the part number and warranty period. If the symptom returns inside that window, the return visit carries no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit at a time that suits you.
We cover all areas across Egypt
Our engineers work across all twenty-seven Egyptian governorates. Coverage is densest in Cairo, Giza and Qalyubia, followed by Alexandria and the Delta governorates of Gharbia, Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta, where same-day visits are routine. Port Said, Ismailia and Suez are covered daily, while North and South Sinai, the Red Sea governorate, Matrouh and the New Valley are served on a scheduled basis with the visit window confirmed at the time of booking.
Upper Egypt — Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan — is covered by regional engineers with a typical response of twenty-four to forty-eight hours. Whichever governorate you are in, you dial the same number and the service centre allocates the nearest available engineer for your appliance type. The full list is on our service areas page. Please call 19580 for immediate service.
Book a White Whale engineer in three steps
Pick your appliance and governorate and send it to us on WhatsApp in seconds — no registration, no waiting. Or call 19580 straight away.
We reply within minutes during working hours. The inspection fee is stated before the visit, and the final repair price is confirmed after diagnosis and before any work begins.
Frequently asked questions about prices & parts
Do you charge for the inspection?
There is an inspection fee, and it is stated when you book so there is no surprise. If you proceed with the repair it is normally absorbed into the total.
Can you quote over the phone?
We can give a realistic range if you describe the appliance, model and symptom. The exact figure comes after the on-site diagnosis.
Do prices differ by governorate?
The repair charge does not. Travel time can affect scheduling in remote areas, and we tell you at booking if it does.
What payment do you accept?
Payment is made after the work is completed and tested, against a written invoice.
Is the warranty included in the price?
Yes. The written warranty on the part and the labour is part of the service, not an extra.
What if I decline the repair after inspection?
You pay only the inspection fee already agreed at booking. There is no pressure to proceed.
Common searches
Prefer Arabic? Visit the Arabic version of this page. Please call 19580 for immediate service.