White Whale Dishwasher Repair in Egypt — Hotline 19580
Poor cleaning is usually a water or spray problem, not a broken machine. The trick is knowing which of the six possible causes you actually have.
Dishes coming out dirty
Before anything is replaced, six things need checking: spray arm holes blocked by food debris, a clogged filter assembly, low incoming water pressure, a failed circulation pump, water not reaching temperature, and detergent or rinse-aid dosing. Five of those six cost almost nothing to correct. That is why a service visit for poor cleaning results so often ends in a cleaning and adjustment rather than a part replacement — and why you should be suspicious of anyone who quotes a pump before opening the machine.
Not draining or standing water
Water left in the base at the end of a cycle points to the drain pump, the filter, the waste hose or a non-return valve. Installation is a frequent culprit here too: a waste hose without the correct high loop lets dirty water siphon back into the machine, producing symptoms that look like a pump fault.
Related pages: Washing machinesMicrowavesPrices & partsContact. Our full price and spare parts guide explains how quotations are built, and the contact page lists every line and WhatsApp number.
Leaks
Leaks come from the door seal, the sump gasket, hose connections or a cracked spray arm bearing. Finding the source needs the machine run on a short cycle with the panels off, which is exactly what our engineers do rather than replacing seals speculatively.
Not heating
If the wash is cold, the heating element, its thermostat or the control relay is at fault. Cold washes leave grease on plates and cloud glassware, so this fault is usually reported as poor cleaning rather than as a heating problem.
Please call 19580 for immediate service, or 17718 to book a service visit. For warranty questions and follow-up, contact White Whale customer service on 15607. You can also browse our coverage across Egypt or return to the. وده كله موضّح خطوة بخطوة في الصفحة دي. وتلاقي نفس المعلومة بالتفصيل. ولو الموضوع يخصّك، English home page هتوفّر عليك وقت.
Genuine parts and a written warranty
Circulation and drain pumps, heating elements, door seals, spray arms, filters and control boards are fitted as original White Whale parts, with the reference and warranty recorded on your invoice.
Why choose the White Whale service centre
Written warranty on every visit
Each part and each hour of labour is recorded on a dated invoice with a warranty period, never agreed verbally.
Same-day service in most areas
Book before the early afternoon in Greater Cairo, Alexandria, Tanta or the Delta and an engineer usually attends the same day.
Genuine parts only
Original White Whale components with the part number printed on your invoice — no unbranded copies of unknown origin.
A clear price before work starts
The inspection fee is stated at booking and the final figure is confirmed after diagnosis, before anything is dismantled.
Engineers trained per appliance
Washing machines, refrigeration, microwaves and screens are handled by specialists rather than by generalists.
Three lines, one team
19580 for urgent service, 17718 to book, 15607 for warranty and follow-up — all reaching the same service centre.
From your first call to the written warranty
Five clear stages, with the cost agreed before any work begins.
- 1
Call or send WhatsApp
Dial 19580 or 17718, or send a photo or short video of the fault to 01289966660. We record the appliance, model and address in under two minutes.
- 2
Home visit and diagnosis
The engineer arrives in the agreed window with proper test instruments and diagnoses the appliance in front of you, without removing it from your home.
- 3
A clear price
You are given the cause and the final cost in detail, and you decide whether to proceed. Nothing is dismantled without your approval.
- 4
Repair with genuine parts
Original White Whale components are fitted, and the appliance is run through a full cycle and tested in front of you before the engineer leaves.
- 5
Written warranty and follow-up
You receive a dated invoice with the part number and warranty period. If the symptom returns inside that window, the return visit carries no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit at a time that suits you.
We cover all areas across Egypt
Our engineers work across all twenty-seven Egyptian governorates. Coverage is densest in Cairo, Giza and Qalyubia, followed by Alexandria and the Delta governorates of Gharbia, Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta, where same-day visits are routine. Port Said, Ismailia and Suez are covered daily, while North and South Sinai, the Red Sea governorate, Matrouh and the New Valley are served on a scheduled basis with the visit window confirmed at the time of booking.
Upper Egypt — Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan — is covered by regional engineers with a typical response of twenty-four to forty-eight hours. Whichever governorate you are in, you dial the same number and the service centre allocates the nearest available engineer for your appliance type. The full list is on our service areas page. Please call 19580 for immediate service.
Book a White Whale engineer in three steps
Pick your appliance and governorate and send it to us on WhatsApp in seconds — no registration, no waiting. Or call 19580 straight away.
We reply within minutes during working hours. The inspection fee is stated before the visit, and the final repair price is confirmed after diagnosis and before any work begins.
Frequently asked questions about dishwashers
Why are my dishes still dirty after a full cycle?
Usually blocked spray arms or filters, or water that is not reaching temperature. Please call 19580 for immediate service and we will check all six causes properly.
There is water at the bottom after every wash — is that normal?
A small amount in the sump is normal. Standing water above the filter is not, and it points to the drain path.
Do you also install dishwashers?
Yes, and correct installation prevents a surprising share of the faults we are later called out for.
How long does a repair take?
Most jobs are completed in one home visit of about an hour.
Is there a warranty?
Yes, written on the invoice with part number and duration. Contact White Whale customer service on 15607.
Can I book a same-day visit?
In most areas yes. Please call 17718 to book a service visit.
Common searches
Prefer Arabic? Visit the Arabic version of this page. Please call 19580 for immediate service.