White Whale TV and Screen Repair in Egypt — Hotline 19580
Backlight failure, panel lines, dead power boards and smart-platform faults — diagnosed properly before anyone quotes you for a panel.
Sound but no picture
This classic symptom almost always means the backlight has failed, not the panel. You can usually confirm it yourself: shine a torch at the screen in a dark room and if you can faintly see the image, the panel is alive and only the illumination is gone. Backlight strips and their driver circuit are repairable at a fraction of the cost of a panel, so it is worth knowing the difference before anyone quotes you for a replacement screen.
Lines, patches and colour faults
Vertical lines usually indicate a failed source driver or a loose panel ribbon connection. Horizontal bands point at the gate driver side. Some of these are reseating jobs, some need board-level work, and a small number genuinely mean the panel is finished. An honest engineer separates the three cases in front of you rather than quoting the worst case by default.
Related pages: MicrowavesPrices & partsService areasAlexandria. Our full price and spare parts guide explains how quotations are built, and the contact page lists every line and WhatsApp number.
Dead set or repeated restarts
A television that shows no standby light, or that reboots in a loop, normally has a power supply fault — swollen capacitors, a failed regulator, or protection triggering because of a short further down the line. This is board-level repair and it is one of the most cost-effective fixes in the whole category.
Smart platform and connectivity problems
Apps that will not open, a remote that has stopped pairing, HDMI inputs with no signal or Wi-Fi that drops constantly are sometimes firmware issues and sometimes hardware. We check the software path first because it costs you nothing, and only then move to the main board.
Please call 19580 for immediate service, or 17718 to book a service visit. For warranty questions and follow-up, contact White Whale customer service on 15607. You can also browse our coverage across Egypt or return to the. ولو محتاج تفاصيل أكتر، صفحة English home page فيها كل اللي يهمك. ولأي استفسار عن الضمان، خدمة العملاء على 15607.
Parts and warranty
Backlight strips, power boards, main boards, T-CON boards and connectors are supplied as original White Whale parts where available, documented on your invoice with a written warranty on the component and the labour.
Why choose the White Whale service centre
Written warranty on every visit
Each part and each hour of labour is recorded on a dated invoice with a warranty period, never agreed verbally.
Same-day service in most areas
Book before the early afternoon in Greater Cairo, Alexandria, Tanta or the Delta and an engineer usually attends the same day.
Genuine parts only
Original White Whale components with the part number printed on your invoice — no unbranded copies of unknown origin.
A clear price before work starts
The inspection fee is stated at booking and the final figure is confirmed after diagnosis, before anything is dismantled.
Engineers trained per appliance
Washing machines, refrigeration, microwaves and screens are handled by specialists rather than by generalists.
Three lines, one team
19580 for urgent service, 17718 to book, 15607 for warranty and follow-up — all reaching the same service centre.
From your first call to the written warranty
Five clear stages, with the cost agreed before any work begins.
- 1
Call or send WhatsApp
Dial 19580 or 17718, or send a photo or short video of the fault to 01289966660. We record the appliance, model and address in under two minutes.
- 2
Home visit and diagnosis
The engineer arrives in the agreed window with proper test instruments and diagnoses the appliance in front of you, without removing it from your home.
- 3
A clear price
You are given the cause and the final cost in detail, and you decide whether to proceed. Nothing is dismantled without your approval.
- 4
Repair with genuine parts
Original White Whale components are fitted, and the appliance is run through a full cycle and tested in front of you before the engineer leaves.
- 5
Written warranty and follow-up
You receive a dated invoice with the part number and warranty period. If the symptom returns inside that window, the return visit carries no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit at a time that suits you.
We cover all areas across Egypt
Our engineers work across all twenty-seven Egyptian governorates. Coverage is densest in Cairo, Giza and Qalyubia, followed by Alexandria and the Delta governorates of Gharbia, Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta, where same-day visits are routine. Port Said, Ismailia and Suez are covered daily, while North and South Sinai, the Red Sea governorate, Matrouh and the New Valley are served on a scheduled basis with the visit window confirmed at the time of booking.
Upper Egypt — Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan — is covered by regional engineers with a typical response of twenty-four to forty-eight hours. Whichever governorate you are in, you dial the same number and the service centre allocates the nearest available engineer for your appliance type. The full list is on our service areas page. Please call 19580 for immediate service.
Book a White Whale engineer in three steps
Pick your appliance and governorate and send it to us on WhatsApp in seconds — no registration, no waiting. Or call 19580 straight away.
We reply within minutes during working hours. The inspection fee is stated before the visit, and the final repair price is confirmed after diagnosis and before any work begins.
Frequently asked questions about tvs & screens
Is a broken screen worth repairing?
If the glass panel itself is cracked, usually not — and we will tell you honestly. If the fault is backlight, power or board level, repair is very often the sensible choice.
Do you repair at home?
Diagnosis and many repairs are done at your home. Board-level work sometimes needs the workshop, and we agree that with you before removing anything.
How long does a TV repair take?
Backlight and power board work is usually one visit. Board repairs that need the workshop typically take two to four days.
Is there a warranty on TV repairs?
Yes, written, with part reference and duration on the invoice. Contact White Whale customer service on 15607 for follow-up.
Can you fix a TV that keeps restarting?
Yes — that is normally a power supply fault, and it is one of the more affordable repairs. Please call 19580 for immediate service.
What sizes and models do you cover?
All White Whale LED and smart models across the current and previous ranges.
Common searches
Prefer Arabic? Visit the Arabic version of this page. Please call 19580 for immediate service.