White Whale Deep Freezer Repair in Egypt — Hotline 19580
Upright and chest freezers, five to seven drawers, digital, no-frost and manual defrost — all covered by the same engineers and the same warranty.
Not freezing, or freezing weakly
A freezer that runs constantly but never reaches temperature has a load on it that it cannot meet. The causes divide into three groups: heat getting in (failed door seal, damaged lid hinge, cabinet placed against a heat source), heat not getting out (dust-caked condenser, failed condenser fan, insufficient clearance behind the unit), and a fault in the sealed system or its controls. Only the third group is expensive, and it is the least common of the three. This is why an inspection before a quote matters so much on freezers specifically.
Ice build-up in manual and no-frost models
Manual defrost cabinets naturally accumulate ice and need clearing periodically; if ice returns within days, the seal or the lid alignment is at fault. In no-frost models, ice on the evaporator points at the defrost heater, bimetal or timer. The distinction changes both the diagnosis and the cost, so the engineer establishes which type you own before touching anything.
Related pages: RefrigeratorsPrices & partsService areasContact. Our full price and spare parts guide explains how quotations are built, and the contact page lists every line and WhatsApp number.
Digital models and temperature drift
Digital freezers rely on temperature probes and a control board. Probes drift with age and start reporting a temperature the cabinet is not actually at, so the compressor runs too little or too much. Testing the probe resistance against its specification takes minutes and avoids an unnecessary board replacement.
Noise, water and door problems
Rattling usually comes from the compressor mounts or a fan blade catching ice. Water on the floor around a chest freezer is normally the defrost drain plug rather than a leak. A lid that no longer seals is a cheap fix that saves a great deal of electricity, and it is worth calling about on its own.
Please call 19580 for immediate service, or 17718 to book a service visit. For warranty questions and follow-up, contact White Whale customer service on 15607. You can also browse our coverage across Egypt or return to the. ولو حابب تقارن الخيارات، ابص على English home page الأول.
Original parts and documented warranty
Thermostats, probes, defrost heaters, fans, relays, gaskets and compressors are fitted as original White Whale parts, with part references and warranty periods printed on your invoice.
Why choose the White Whale service centre
Written warranty on every visit
Each part and each hour of labour is recorded on a dated invoice with a warranty period, never agreed verbally.
Same-day service in most areas
Book before the early afternoon in Greater Cairo, Alexandria, Tanta or the Delta and an engineer usually attends the same day.
Genuine parts only
Original White Whale components with the part number printed on your invoice — no unbranded copies of unknown origin.
A clear price before work starts
The inspection fee is stated at booking and the final figure is confirmed after diagnosis, before anything is dismantled.
Engineers trained per appliance
Washing machines, refrigeration, microwaves and screens are handled by specialists rather than by generalists.
Three lines, one team
19580 for urgent service, 17718 to book, 15607 for warranty and follow-up — all reaching the same service centre.
From your first call to the written warranty
Five clear stages, with the cost agreed before any work begins.
- 1
Call or send WhatsApp
Dial 19580 or 17718, or send a photo or short video of the fault to 01289966660. We record the appliance, model and address in under two minutes.
- 2
Home visit and diagnosis
The engineer arrives in the agreed window with proper test instruments and diagnoses the appliance in front of you, without removing it from your home.
- 3
A clear price
You are given the cause and the final cost in detail, and you decide whether to proceed. Nothing is dismantled without your approval.
- 4
Repair with genuine parts
Original White Whale components are fitted, and the appliance is run through a full cycle and tested in front of you before the engineer leaves.
- 5
Written warranty and follow-up
You receive a dated invoice with the part number and warranty period. If the symptom returns inside that window, the return visit carries no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit at a time that suits you.
We cover all areas across Egypt
Our engineers work across all twenty-seven Egyptian governorates. Coverage is densest in Cairo, Giza and Qalyubia, followed by Alexandria and the Delta governorates of Gharbia, Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta, where same-day visits are routine. Port Said, Ismailia and Suez are covered daily, while North and South Sinai, the Red Sea governorate, Matrouh and the New Valley are served on a scheduled basis with the visit window confirmed at the time of booking.
Upper Egypt — Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan — is covered by regional engineers with a typical response of twenty-four to forty-eight hours. Whichever governorate you are in, you dial the same number and the service centre allocates the nearest available engineer for your appliance type. The full list is on our service areas page. Please call 19580 for immediate service.
Book a White Whale engineer in three steps
Pick your appliance and governorate and send it to us on WhatsApp in seconds — no registration, no waiting. Or call 19580 straight away.
We reply within minutes during working hours. The inspection fee is stated before the visit, and the final repair price is confirmed after diagnosis and before any work begins.
Frequently asked questions about deep freezers
My freezer runs non-stop but is not cold — is the compressor dead?
Usually not. Condenser dust, a failed fan or a bad seal produce exactly this symptom. Please call 19580 for immediate service before assuming the worst.
Do you repair chest and upright freezers?
Yes, both, including five, six and seven drawer models, digital, no-frost and manual defrost.
How quickly can you attend?
Same-day in most governorates when booked early. Please call 17718 to book a service visit.
Is the repair guaranteed?
Yes, in writing on your invoice with the part number and duration. Contact White Whale customer service on 15607.
Will my frozen food be safe during the repair?
Most repairs finish within the safe window. The engineer will tell you at the start whether you need to move the contents.
Do you supply genuine spare parts?
Yes, original White Whale parts with the reference recorded on your invoice.
Common searches
Prefer Arabic? Visit the Arabic version of this page. Please call 19580 for immediate service.