White Whale Service Areas Across All 27 Governorates — Hotline 19580
Twenty-seven governorates, one hotline. Same-day service in the major cities and next-day almost everywhere else.
Greater Cairo
Cairo, Giza and Qalyubia carry the densest engineer coverage in the network, which is why same-day visits are the norm rather than the exception here. Nasr City, Maadi, Heliopolis, Fifth Settlement, New Cairo, Zamalek, Mohandessin, Sheikh Zayed, 6th of October, Obour, Shorouk and the New Administrative Capital are all served daily.
Alexandria and the north coast
Alexandria has its own engineer team covering the city from Montaza to Agami, with Matrouh and the north coast served on a scheduled basis that becomes daily through the summer season.
Related pages: CairoGizaAlexandriaContact. Our full price and spare parts guide explains how quotations are built, and the contact page lists every line and WhatsApp number.
The Delta
Gharbia — including Tanta and Mahalla — together with Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta form the second-densest part of the network. Same-day visits are common here, particularly for booking made before midday.
Canal cities and Sinai
Port Said, Ismailia and Suez are covered daily. North and South Sinai, including Sharm El Sheikh and Arish, are covered on a scheduled basis, and we confirm the realistic visit window at the time of booking rather than promising what we cannot deliver.
Please call 19580 for immediate service, or 17718 to book a service visit. For warranty questions and follow-up, contact White Whale customer service on 15607. You can also browse our coverage across Egypt or return to the. وتقدر تشوف تفاصيل English home page كاملة قبل ما تحجز. وللحجز كلّم 17718.
Upper Egypt and the Red Sea
Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan are served by regional engineers, along with the Red Sea governorate including Hurghada, and the New Valley. Response times here are typically twenty-four to forty-eight hours.
How coverage actually works
You call one number regardless of where you are. The service centre allocates the nearest available engineer for your appliance type and confirms a time window with you before ending the call. If we cannot reach you within a reasonable window we tell you that on the phone instead of letting you wait.
Why choose the White Whale service centre
Written warranty on every visit
Each part and each hour of labour is recorded on a dated invoice with a warranty period, never agreed verbally.
Same-day service in most areas
Book before the early afternoon in Greater Cairo, Alexandria, Tanta or the Delta and an engineer usually attends the same day.
Genuine parts only
Original White Whale components with the part number printed on your invoice — no unbranded copies of unknown origin.
A clear price before work starts
The inspection fee is stated at booking and the final figure is confirmed after diagnosis, before anything is dismantled.
Engineers trained per appliance
Washing machines, refrigeration, microwaves and screens are handled by specialists rather than by generalists.
Three lines, one team
19580 for urgent service, 17718 to book, 15607 for warranty and follow-up — all reaching the same service centre.
From your first call to the written warranty
Five clear stages, with the cost agreed before any work begins.
- 1
Call or send WhatsApp
Dial 19580 or 17718, or send a photo or short video of the fault to 01289966660. We record the appliance, model and address in under two minutes.
- 2
Home visit and diagnosis
The engineer arrives in the agreed window with proper test instruments and diagnoses the appliance in front of you, without removing it from your home.
- 3
A clear price
You are given the cause and the final cost in detail, and you decide whether to proceed. Nothing is dismantled without your approval.
- 4
Repair with genuine parts
Original White Whale components are fitted, and the appliance is run through a full cycle and tested in front of you before the engineer leaves.
- 5
Written warranty and follow-up
You receive a dated invoice with the part number and warranty period. If the symptom returns inside that window, the return visit carries no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit at a time that suits you.
We cover all areas across Egypt
Our engineers work across all twenty-seven Egyptian governorates. Coverage is densest in Cairo, Giza and Qalyubia, followed by Alexandria and the Delta governorates of Gharbia, Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta, where same-day visits are routine. Port Said, Ismailia and Suez are covered daily, while North and South Sinai, the Red Sea governorate, Matrouh and the New Valley are served on a scheduled basis with the visit window confirmed at the time of booking.
Upper Egypt — Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan — is covered by regional engineers with a typical response of twenty-four to forty-eight hours. Whichever governorate you are in, you dial the same number and the service centre allocates the nearest available engineer for your appliance type. The full list is on our service areas page. Please call 19580 for immediate service.
Book a White Whale engineer in three steps
Pick your appliance and governorate and send it to us on WhatsApp in seconds — no registration, no waiting. Or call 19580 straight away.
We reply within minutes during working hours. The inspection fee is stated before the visit, and the final repair price is confirmed after diagnosis and before any work begins.
Frequently asked questions about service areas
Do you really cover all of Egypt?
Yes, all twenty-seven governorates. Response times vary between urban and remote areas and we tell you the realistic window when you book.
Is same-day service available everywhere?
It is usual in Greater Cairo, Alexandria, Tanta and the Delta. Elsewhere it is typically twenty-four to forty-eight hours.
Does the price change depending on where I live?
The repair charge does not vary by governorate.
How do I book from outside Cairo?
The same way — please call 19580 for immediate service, or 17718 to book a visit.
Do you cover Hurghada and Sharm El Sheikh?
Yes, both are covered on a scheduled basis with the visit window confirmed at booking.
Can I request a specific time?
Yes, tell us your preferred window when you call 17718 and we will match it where engineer availability allows.
Common searches
Prefer Arabic? Visit the Arabic version of this page. Please call 19580 for immediate service.