White Whale Appliance Repair in Giza — Hotline 19580
From Dokki to the far edge of 6th of October — one hotline, engineers assigned by appliance type, warranty in writing.
Areas covered in Giza
Mohandessin, Agouza, Dokki, Haram, Faisal, Bulaq Dakrour, Imbaba, Warraq, Badrashin, plus the western expansion of 6th of October, Sheikh Zayed and Hadayek October are all served daily. The western suburbs have their own engineer allocation, so a booking from Sheikh Zayed is not waiting behind central Cairo traffic.
Appliances and typical faults
Washing machines that will not spin or drain, refrigerators cooling weakly, microwaves that run without heating, dryers taking too long, televisions with sound but no picture, dishwashers not cleaning, and deep freezers running constantly are the everyday jobs here. Each category has trained engineers rather than generalists.
Related pages: CairoService areasRefrigeratorsPrices & parts. Our full price and spare parts guide explains how quotations are built, and the contact page lists every line and WhatsApp number.
Booking and response times
Same-day visits are usual for bookings made before the early afternoon. For the newer compounds in October and Sheikh Zayed, tell us the compound name and gate when you book — it is the single most common cause of delay and it is entirely avoidable.
Parts and warranty
Genuine White Whale components with the part number on your invoice, and a written warranty covering both the part and the labour. Repeat visits inside the warranty window carry no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit. For warranty questions and follow-up, contact White Whale customer service on 15607. You can also browse our coverage across Egypt or return to the. وممكن تكمّل قراءة عن English home page بعد ما تخلص الصفحة دي. وللحجز كلّم 17718.
What it costs
The inspection fee is quoted at booking and the repair price after diagnosis, always before any work starts. Prices do not vary between Giza districts.
Why choose the White Whale service centre
Written warranty on every visit
Each part and each hour of labour is recorded on a dated invoice with a warranty period, never agreed verbally.
Same-day service in most areas
Book before the early afternoon in Greater Cairo, Alexandria, Tanta or the Delta and an engineer usually attends the same day.
Genuine parts only
Original White Whale components with the part number printed on your invoice — no unbranded copies of unknown origin.
A clear price before work starts
The inspection fee is stated at booking and the final figure is confirmed after diagnosis, before anything is dismantled.
Engineers trained per appliance
Washing machines, refrigeration, microwaves and screens are handled by specialists rather than by generalists.
Three lines, one team
19580 for urgent service, 17718 to book, 15607 for warranty and follow-up — all reaching the same service centre.
From your first call to the written warranty
Five clear stages, with the cost agreed before any work begins.
- 1
Call or send WhatsApp
Dial 19580 or 17718, or send a photo or short video of the fault to 01289966660. We record the appliance, model and address in under two minutes.
- 2
Home visit and diagnosis
The engineer arrives in the agreed window with proper test instruments and diagnoses the appliance in front of you, without removing it from your home.
- 3
A clear price
You are given the cause and the final cost in detail, and you decide whether to proceed. Nothing is dismantled without your approval.
- 4
Repair with genuine parts
Original White Whale components are fitted, and the appliance is run through a full cycle and tested in front of you before the engineer leaves.
- 5
Written warranty and follow-up
You receive a dated invoice with the part number and warranty period. If the symptom returns inside that window, the return visit carries no call-out charge.
Please call 19580 for immediate service, or 17718 to book a service visit at a time that suits you.
We cover all areas across Egypt
Our engineers work across all twenty-seven Egyptian governorates. Coverage is densest in Cairo, Giza and Qalyubia, followed by Alexandria and the Delta governorates of Gharbia, Dakahlia, Sharqia, Menoufia, Beheira, Kafr El Sheikh and Damietta, where same-day visits are routine. Port Said, Ismailia and Suez are covered daily, while North and South Sinai, the Red Sea governorate, Matrouh and the New Valley are served on a scheduled basis with the visit window confirmed at the time of booking.
Upper Egypt — Beni Suef, Fayoum, Minya, Assiut, Sohag, Qena, Luxor and Aswan — is covered by regional engineers with a typical response of twenty-four to forty-eight hours. Whichever governorate you are in, you dial the same number and the service centre allocates the nearest available engineer for your appliance type. The full list is on our service areas page. Please call 19580 for immediate service.
Book a White Whale engineer in three steps
Pick your appliance and governorate and send it to us on WhatsApp in seconds — no registration, no waiting. Or call 19580 straight away.
We reply within minutes during working hours. The inspection fee is stated before the visit, and the final repair price is confirmed after diagnosis and before any work begins.
Frequently asked questions about giza
Do you cover 6th of October and Sheikh Zayed?
Yes, daily, with engineers allocated to the western suburbs specifically.
Can I get same-day service in Giza?
Usually, when booked before the early afternoon. Please call 17718 to book a service visit.
Do you come inside compounds?
Yes. Give us the compound name and gate when booking so the engineer is not delayed at entry.
Is there a written warranty?
Yes, on the invoice with part number and duration.
Which appliances do you repair in Giza?
The full White Whale range, from washing machines and refrigerators to televisions and deep freezers.
What number should I call?
19580 for immediate service, 17718 for booking, 15607 for customer service.
Common searches
Prefer Arabic? Visit the Arabic version of this page. Please call 19580 for immediate service.